Return & Refund
How Do I Return My Order?
You have 30 calendar days from the date of delivery to return an item.
To be eligible for a return:
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Your item must be unused and in its original condition.
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It must be in the original packaging, including all accessories and paperwork.
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Returns must be postmarked within 30 days of receipt (e.g., if received on January 1, it must be postmarked by January 31).
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Items must be returned using an insured and trackable shipping method.
To start your return, please contact us at cs@skullette.com or via our contact page. Use the subject line: "Return Skullette Items", and include:
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Your receipt or proof of purchase
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A clear photo of the package
Please note: Return shipping costs are the responsibility of the customer. Items should be shipped to:
Return Address:
575 S 143rd Ave, Goodyear, AZ 85338, United States
How Long Does It Take to Process a Return?
Returns are typically processed within 14 business days from the day we receive your package. We’ll email you as soon as your return has been reviewed and completed.
When Will I Receive My Refund?
Refunds will be issued back to the original form of payment, including gift cards if used at checkout.
We strongly recommend contacting our support team before sending any item back to confirm it qualifies for a refund or exchange. If an item is returned without approval and doesn’t meet our requirements, a refund will not be issued. In that case, we’ll notify you by email with your next steps.
Please note: Shipping and handling fees are non-refundable.
Haven’t Received Your Refund Yet?
If you haven’t received your refund:
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Double-check your bank account.
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Contact your credit card provider — it may take time before your refund officially posts.
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Reach out to your bank — processing times can vary.
If you’ve done all this and still haven’t received your refund, contact us at cs@skullette.com and we’ll help you out.
Defective, Incorrect, or Damaged Items?
We’re so sorry! If you received an item that’s defective, incorrect, or damaged, we’ll fix it right away.
We’ll send you a free replacement to your address, delivered within 4–6 business days. You won’t need to pay anything extra.
To start the exchange process, please email us at cs@skullette.com with:
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Your order number
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A photo or video of the faulty item (if applicable)
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Your full delivery address
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A contact phone number
In some cases, we may require visual proof to process the refund or replacement.
Warranty Coverage
All bags and wallets come with a 90-day warranty, effective from the date you receive your item.
This warranty covers any manufacturing or quality-related defects. If an issue comes up during this period, we’ll gladly exchange your item for a replacement.
Please note:
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We do not issue refunds for servicing or repairs.
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Issues that occur after the 90-day window will be the responsibility of the customer.
We recommend checking your items carefully upon delivery to ensure everything meets your expectations.