“Wraithbone”

Hi Leah,

We’re sorry to hear that the material did not feel as high-quality as you expected, and we completely understand your concern about how it will hold up over time.

We’re glad to hear that you love the way the bag looks, and we certainly hope it continues to meet your expectations as you use it. If you notice any issues with the bag while using it, such as peeling, cracking, stitching concerns, or anything else, please don’t hesitate to let us know. We’ll be happy to assist and look into the matter for you.

Thank you again for your honest review and for giving our bag a try. We truly appreciate your support!

Hi Racheal,

We’re very sorry to hear about your experience with the material on your bag handles flaking after only two weeks of use. We completely understand how disappointing this must be, especially when you were expecting the bag to maintain its quality with normal use.

Our support staff has reached out to you by email regarding this issue, so please check your email inbox, including your spam or junk folder, to make sure you don’t miss our message.

We hope to hear back from you soon so we can look into the issue and work toward a suitable resolution. Thank you again for bringing this to our attention and giving us the opportunity to assist!