I took my small Catrinelle out to a Dixie jazz show and was immediately complimented on her by a couple of the ladies. Of course I immediately told them where to find one of their own! Then went to see The Devils Wears Prada yesterday and got many more compliments from the folks at the theater and the restaurant we went to after. Needless to say, I am thrilled with my purchase!
I was a bit surprised when I received my order to find a supposed $179 item sent in a flimsy mailing bag. I ordered the "Top-Grain Leather" version and there were no labels or description on the shipping bag or an order slip indicating that it was the natural leather version. The description mentioned the "natural, earthy leather smell." I have had many leather items including shoes, jackets, baseball gloves, and I know the distinctive smell the description was referring to. However, I cannot detect much of any smell on this new bag, which leaves me wondering if I may have paid for an upgraded item that I am unsure of receiving.
The sizing description was accurate, and the print/design is as pictured on the website and pretty cool looking.
I just would expect for a potential high value item (without the discount), it would have better packaging and an obvious indication it was the item ordered.
Hi Tom,
Thank you for sharing your feedback, and we are very sorry that your experience did not meet your expectations.
Please rest assured that we stand behind the quality of our products and take concerns like yours seriously.
Our Customer Support Team has already reached out to you regarding this matter and is currently waiting for your response so we can review your concerns in more detail and provide the most appropriate solution.
When you have a moment, please check your email inbox (and spam/junk folder just in case) and reply to our message. We are ready to assist and work with you toward a resolution.
Thank you for your patience, and we look forward to hearing from you.
I love this wallet. Beautiful colors, nice quality . . Buy it . You won’t regret it!!
When I saw the Lunacat bag,I had to have it! I went straight to order it and discovered it was sold out. Let me tell you, I freaked! So I closely monitored the site until the magic hour happened...it was HERE! You better believe I snatched it up. I nearly cried when I opened it. It was more beautiful than the photo on the site.
The size is absolutely perfect. I carry a LOT of stuff, and all of it fits...and there's room for more! The premium vegan leather feels exactly like "real" leather. It's smooth and soft. Luxurious! I've gotten so many compliments on it,band I proudly say, "It's from Skullette" and write down the website it for them...because, of course, there's room in my bag to carry a notebook 😁
For Mother’s Dayi purchased two leather bags for my wife and she absolutely loved them. Good quality, great price, amazing designs.
I would buy the smaller bag. If you have kids, carry a lot off stuff, sure, perfect size, I mean I could put a laptop and tablet in here. For me, it’s more tote size..
I have had a little trouble with the zippers on each bag this size, I have purchased. The wallet zipper is a little stubborn as well.
I sincerely wish it has a liner color ,other than black. With a black wallet and black liner, black pen, black key ring , well , you get the picture. It’s like a black whole. Red would N/A AMAZING :0)
I love it! I don’t know if they meant to discount the leather bag as much as they did, but I am lucky because the bag is fabulous! It’s perfect! Very high quality leather bag. Squee!!
Just as a comment, the pictures showed sparkling jems attached to bag. There are no jems, but I don’t care! I can always add them myself if I want them.
Thanks for making and selling this bag!!
Trish
It was love at first sight. This product is beautiful, and high quality.
This is my third Skullette bag. This one is just perfect. It's so structured, but light. Great for transporting my laptop and all my stuff. I love my cross body bags, but my doctor recommended I use a backpack this is just so stylish and beautiful. The straps are great. The top handle is very sturdy 10/10.
I was hesitant to get this bag because I was afraid it would be too small. While I'd prefer it to be a bit larger so I can fit a book in it comfortably, this is a great bag and I'm so glad that I got it! The shape is holding up nicely and it was nice having a white bag to change to for Easter services at church and to have for the spring and summer!
*Bonus* Any time I have one of these bags (I have a couple of different bags/designs) I feel like I walk a little taller and have more confidence. Thanks for making something that is beautiful and unique for those of us who don't fit in the mainstream mold.
First time ordering and the purse and wallet are amazing, the customer service outstanding, and I will definitely order again
I fell in love the moment that I saw the picture and had to have it! All my girlfriends want one now too. And I love that it came with a extra long strap.
I just received my bag today and it looks nothing like what's pictured. The handles are way thinner and the bag itself feels cheap. I'm very disappointed
Hi Serena,
We are sorry to hear that the product did not meet your expectations 🙁
To clarify, your order is for a tote bag, and the item you received matches the tote bag design, not the handbag style. It seems there may have been a mix-up in expectation regarding the product type.
We have already sent you an email with the details for further support. Kindly check your inbox and get back to us if you need any additional assistance. Our team is always here and happy to help resolve this for you.
Thank you for your understanding.
I purchased the Noctaflora bag and wallet on sale on April 22nd. My first issue is that I have a screenshot of my order promising delivery in 4-6 days, yet it was delivered today May 4th, which is 12 days after placing my order. Customer Service continued to make excuses even though I have proof of promised delivery.
The material is cheap and not "soft" as claimed. I am so happy I did not pay full price for these two items because a bag and wallet from the Dollar Tree would probably be of better quality. The only good thing is that the design is pretty. I have been looking at this bag for months, and instead of purchasing another bag from a trusted and quality designer I made the poor choice to give Skullette a shot.
The zipper on the waet arrived busted, as in zipped on each end and open in the center. It also arrived with strings hanging from the side. I sent pictures to Customer Service a few moments after my bag and wallet were delivered, and I've yet to hear a response.
The strap for the bag itself is thin and poorly made. It has strings hanging as well as being bent.
Overall the bag and wallet look cheap and poorly constructed. Don't waste your money if you are hoping for a quality bag and wallet as advertised.
Hi Bobbie,
We are truly sorry to hear about your experience and the issues you encountered with your order 🙁
We have already replied to your email with your details for further support. Kindly check your inbox and get back to us at your convenience so we can review everything properly and assist you further with the best possible solution.
We also sincerely appreciate you taking the time to share your feedback. Your comments have been noted and will be shared with our team as we continue working to improve both our product quality and overall customer experience moving forward.
We look forward to hearing from you soon so we can help resolve this for you.
I absolutely love my new wallet!! The attention to detail is incredible. I can even put my phone inside it!!
I love the bag! It is so pretty and soft! I will use it whenever I hangout with friends! Unfortunately, slightly too small to use for my daily carry, but love it all the same.
I absolutely love it and I love you made it with zipper most wallets I lose stuff out of the kids want to know if it comes kitty size lol
This bag is perfect for me. It shows my style and love for the darker things and of course skulls.
After seeing someone else with a bag from this boutique, I absolutely knew I needed one. This backpack is big and beautiful.
I first saw the Black Cat with Red Roses tote. I fell in love. I have 5 beautiful black cats. Then I saw the Lunacats, again love at first sight. I kept looking. The more I looked, the more I wanted. Finally, the prices were right. I could get one of each. I have a tote and backpack. I can't wait to carry either. Thank you. I'll be a return customer.
There just as they show there freaking beautiful! My next purchase is matching wallets! Delivery was smooth arrived a day before shown! Love it! I opened them at work to excited to wait till I got home!
The bag I just received is NOT the bag shown here! It has brown fake leather insides with cheap gold zipper! I also ordered the black litany bag which I did NOT receive! I looked at these bags for months and finally talked my husband into buying them! I’m embarrassed to show him!
Hi Karen,
We are very sorry to hear about your experience and the disappointment this has caused. This is certainly not the experience we want for you, especially after waiting and looking forward to your order.
We have sent you an email with full details to support you further regarding both the bag received and the missing item. Kindly check your email at your convenience and reply to us there so we can assist you as quickly as possible with the best solution.
We truly appreciate your patience and we are here to make this right for you.
Love the bag and quality and great price
From someone who loves all things cats, especially blacks cats, this purse is the definition of puurrrrrfect!!! I am in love!! Just like my other Skullette purses, very high quality, beautifully crafted and highly functional(it fits all the things!)! In the pictures is my cat Luna! 🐈⬛
This is everything I had hoped for! I have received so many compliments since I started using it!
